1. Reservations & Payment
Your rental is paid in full when you book; the booking is official once payment clears. There is nothing to pay on the day. We keep the card you paid with on file for one purpose only: items that do not come back with us, charged at the replacement values in section 6.
2. Rental Period
Pricing is per single day (24-hour window). Extensions are negotiable. Charges apply regardless of actual use.
3. Payment
All major cards accepted via secure checkout. Your rental is paid in full when you book, so there is nothing to pay on delivery day. The card you pay with is kept on file and is charged only for items that do not come back with us, at the replacement values in section 6, after we have told you what is missing.
4. Delivery & Pickup
We deliver to Celina, Prosper, McKinney, Frisco, Plano, Allen, Melissa, Anna, Weston, and Van Alstyne. Delivery is a flat $50 to any address within 25 miles of our Celina base, whatever the size of the order. Most addresses in the towns listed above are within 25 miles; parts of west and south Plano and south Frisco are farther and pay $75, which checkout shows before you pay. Addresses we serve beyond 25 miles are $75, which includes a $25 extended-area charge for the extra road time. We deliver on the first date of your rental and collect on the last, and confirm a time window with you for each. Optional setup and teardown is priced by the size of the order: $35 on orders up to $75, $50 up to $150, and $75 above that, measured on the rental before delivery and tax.
5. Customer Responsibility
Renter is accountable for items from arrival to collection: weather protection, secure storage, and returning items clean and as configured. Section 7 sets out what happens where they are not.
6. Damage & Loss
You are responsible for the items from the moment they arrive until we collect them. Anything missing or stolen is charged at its published replacement value, listed below. That figure is what it costs us to put the same item back into stock so the next family gets a full set — it is not a penalty, and no sales tax is added, because an item you have kept is a sale of goods rather than a rental.
We check the order back in at collection and will tell you what is missing before anything is charged. The card kept for your booking is then charged, and you receive an itemised receipt with an updated invoice. Where there is no card on file, we send the same itemised note with a link to pay instead.
7. Returning the items
Normal wear from a party is expected and is never charged for. Two things are, because they are work we would not otherwise do, and we will always tell you before charging either.
Excessively dirty returns — $50 to $100. Chairs and tables should come back wiped down and free of food, drink and mud. Where they do not, and cleaning them is more than a quick wipe, we assess a charge between $50 to $100 depending on how much work it is, and we tell you what was wrong.
Teardown or collection beyond the curb — $50. If you have not booked Setup & Teardown, please have everything taken down, stacked and waiting where we dropped it off. Where our driver has to take items down, or carry them back from a garden, a hall or anywhere past the curb, we charge $50. Booking Setup & Teardown at checkout covers all of this.
Unlike a replacement, both of these are a service we have performed, so sales tax applies to them at the same rate as the rental.
8. Cancellations
Cancel more than 7 days before your event and you are refunded in full. Cancel inside 7 days and we keep 25% of the order to cover the date we held for you; the rest is refunded.
9. Weather
Items are outdoor-suitable but must be shielded from the elements. A weather cancellation inside the final week is treated like any other late cancellation: we keep 25% of the order and the rest is refunded.
10. Liability
The company is not responsible for injury or property loss arising from use or misuse. Safe operation is the renter's responsibility.
11. Agreement
Placing an order constitutes acceptance of these terms.